DesiCrew

We started off with digitization services such as data entry and data conversion. Over a period of time, we have added services such as content creation and validation, GIS based mapping services, transcription and localisation. In the current recessionary times, clients are choosing to consider our services for several of their back-end activities to save on costs. For detailed information on our services

We follow a distributed operations model, whereby the Chennai office acts as the interface between the client and the rural centres. By working out of tier II towns and villages, the overheads are lower, the benefits of which are passed on to the client in form of lower costs. While the villages gain from the employment opportunities and the infrastructure, the client gets a cost advantage of up to 40% of their current costs. For more information on our business model

We currently have 6 delivery centres across Tamil Nadu at Chennai, Palladam, Salem, Appakoodal, Kollumangudi and Thirukkuvalai.

• New things that will make our clients drop their jaws and say "We recommend DesiCrew!"
• How to use technology to enable a distributed work atmosphere and connect more villages.
• Best way to impart new skills to our team of first generation knowledge workers.
• The fact that our team is only a few hundred people - and there are millions of unemployed youth who we can reach out to across India.
• There is always room for improvement

Our vision is to expand economic geographic boundaries by leveraging the local talent pool to provide a competitive advantage to customers. Our capacity in scalability, ability to work in multiple Indian languages, socially responsible mission, technological innovation, and remote management make it much more than an average rural BPO, rather a rurally-grounded innovative business that will continue to offer more services and serve more customers while producing wealth in the Indian rural economy. For more information about DesiCrew

We have state of the art technology and infrastructure ensuring close to 99% uptime.

• Redundant internet connectivity
  • BSNL and Microwave (MPLS)
• Redundant power supply
  • UPS and Generators
• Upkeep/maintenance
  • Tie up with HCL for servicing of PCs, stocking of spares at each center
• Central management of servers
• Standardization for good quality interiors
• Bio-metric access control (currently being implemented)

We have close to 99% uptime of electricity made possible by our redundant power supply - UPS and Generators.

We provide 3 levels of training to all of our employees.

• General Training
  • Includes induction training *6-8 weeks
  • In the process of forging training partnerships to decrease training duration
• Process Training
  • 2-4 weeks
  • Customized process as per each client's needs
  • Executed on-site or at the facility
• On the Job Training
  • 1-2 weeks
  • In case of on-site pilots to confirm technology and support from the rural facility

Our journey has been too short for us to make such a claim, but it is where we want to go. We have made a start by being the first to take broadband connections to some of the villages in which we operate. As a majority of our workforce comprises of young women, parents are seeing the benefits of educating their daughters; traditionally many young rural women are primarily engaged in housework until marriage.

At DesiCrew, wealth is created and distributed within the local community. On a macro level, the rural BPO model has potential for greater impact given that approximately 70% of India's population resides in rural areas. If 50 people working in 1000 towns/ villages earn Rs 5,000 (~100 USD) per month - that is Rs 250 million (~5 million USD) per month being infused into local communities through local residents. On a comparative scale, average monthly household income of these employees would have been Rs 1,500 (~30 USD) per month. If this can be replicated across the country, we are talking about making a significant impact.For detailed information about our social impact.

We intend to be a 1000 people strong organization and be present in other states by the end of 2010. We seek to climb up the value chain in our service offerings to the clients. For more information about our future plans.